Customer care
How can we help?
Find answers to common questions, get care tips, or reach out to our team directly.
General
What is DSGN?+
DSGN is a modular furniture brand based in Singapore. We design made-to-order furniture using high-quality materials like KompacPlus HPL and solid birch plywood.
Where can I see the furniture in person?+
Visit our showroom at DearDesign, 186/188 Joo Chiat Road, Singapore. Open daily from 10am to 7pm.
Do you work with interior designers?+
Yes. We offer trade accounts with tiered pricing for interior designers and firms. Contact us for details.
Ordering
How do I place an order?+
Use our online configurator to design your piece, then add it to your cart and complete checkout. Alternatively, visit our showroom for a guided consultation.
Can I modify my order after placing it?+
Modifications can be made within 24 hours of placing your order. After that, production may have already begun. Contact support@dsgn.sg for urgent changes.
What payment methods do you accept?+
We accept DBS PayNow, bank transfer, and major credit cards via HitPay. A 50% deposit is required at the time of order, with the balance due before delivery.
Delivery
How long does delivery take?+
Made-to-order pieces typically take 4–6 weeks for production, followed by scheduled delivery within Singapore.
Do you deliver outside Singapore?+
Currently, we only deliver within Singapore. International shipping is being explored for 2027.
Is assembly included?+
White-glove assembly is available as an add-on at checkout. Our furniture is also designed for straightforward self-assembly with included instructions and hardware.
Returns
What is your return policy?+
Since all pieces are made-to-order, we do not accept returns for change of mind. Defective or damaged items will be repaired or replaced at no cost. See our full returns policy for details.
What if my furniture arrives damaged?+
Contact us within 48 hours of delivery with photos of the damage. We will arrange repair or replacement at no charge.

Care guide
A little care goes a long way.
Wipe surfaces with a damp cloth. Avoid harsh chemicals. Most household stains lift with warm water and mild soap.
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